Shipping policy
1. Order Processing
Orders are processed within 1–3 business days after payment confirmation.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.
Please ensure that your shipping address is correct before completing your purchase.
2. Shipping Information
We currently ship to customers in the United Kingdom and the United States.
United Kingdom-Standard Shipping
- Processing time: 1–3 business days
- Estimated delivery time: 8–18 days
- Shipping cost: £5.99 GBP
- Free shipping on orders over £35 GBP
United States-Standard Shipping
- Processing time: 1–3 business days
- Estimated delivery time: 8–20 days
- Shipping cost: $9.99 USD
- Free shipping on orders over $50 USD
3. Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email.
Please allow up to 48 hours for tracking information to become available after dispatch.
You can track your order using the tracking link provided in your shipping confirmation email.
4. Delivery Delays
Delivery times are estimated and may be affected by factors outside of our control, including:
- Public holidays
- Peak shopping periods
- Weather conditions
- Carrier delays
We will work with our delivery partners to resolve any delivery issues as quickly as possible.
5. Incorrect Shipping Information
Please carefully check your shipping address before completing your order.
Nimble Fold is not responsible for delays or delivery failures caused by incorrect or incomplete address information provided by the customer.
If a package is returned due to an incorrect address, additional shipping fees may apply for reshipment.
6. Damaged or Incorrect Orders
If your order arrives damaged or you receive an incorrect item, please contact us within 7 days of delivery at:
Please provide:
- Order number
- Photos of the package
- Photos showing the issue with the product
We will review your request and provide an appropriate solution.
7. Return Shipping
For non-quality related returns, customers are responsible for return shipping costs.
Please refer to our Refund Policy for more information about returns and refunds.