Refund Policy

Return Window

We accept return requests within 30 days from the date of delivery.

Please contact us at support@nimblefold.com before returning any item. Returns sent without prior approval may not be accepted.

Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery and provide photos or videos showing the issue.

After review, we will provide an appropriate solution, including:

  • Replacement of the item, or
  • Full refund

For approved defective or incorrect items, we will cover return shipping costs via standard postal service. Prior approval is required.

Non-Quality Related Returns

For returns due to personal preference, change of mind, incorrect size selection, or other non-quality reasons:

  • Return requests must be made within 30 days of delivery.
  • Items must be unused, unwashed, and in original condition.
  • Customers are responsible for return shipping costs.
  • Original shipping fees and return shipping fees are non-refundable.

Please carefully review product details, measurements, and specifications before purchasing.

Return Conditions

Returned items must:

  • Be unused and in original packaging.
  • Include all accessories and components.
  • Not show signs of misuse, damage, or abnormal use.

Customized products are not eligible for return unless the issue was caused by our error.

Exchanges

We accept exchanges within 30 days of delivery.

Please contact our support team before returning your item.

For non-quality related exchanges, customers are responsible for return shipping costs.

Refund Processing

Once we receive and inspect the returned item, refunds will be processed within 7 business days.

Refunds will be issued to the original payment method.

Return Address

Please contact us before sending any return.

Our support team will provide the correct return address after your request has been approved.

FAQs
How can I initiate a return?

Just email us at support@nimblefold.com with your order number, the reason for return, and a photo if it's a defect or wrong item. We’ll confirm with you and provide the correct return warehouse address.
Do I need to pay for shipping?

Quality issues: If we confirm it’s a quality problem, we’ll refund the full amount, including all shipping fees.

Non-quality issues: You’ll need to cover all shipping costs—including the original delivery and return shipping—and are also responsible if the item is damaged or lost in transit.
What’s your return window?

Our policy lasts 30 days from delivery. If more than 30 days have passed, unfortunately we cannot offer a refund or exchange.
Can I get an exchange instead of a refund?

Yes! You can request an exchange within 30 days. Just send back the item (unused, in original condition and packaging), and cover the return shipping and the postage for the replacement item.
Do items need to be unused?

Yes. Returns must be unused, in their original condition and packaging. Customized items (unless our error) are not eligible for refund or exchange. Also, any damage caused by misuse, mishandling, or abnormal use disqualifies the item.
Can I return the item to your company address?

No. Please do not send returns to our office address. You must contact us first and return it to the warehouse address we provide. Otherwise, returns might not be recognized and may not be refunded.
When will I get my refund?

Once we’ve received and inspected your returned item, we’ll process your refund within 7 business days.
How do I check the status of my return?

After we’ve received your return, we’ll send you an email confirmation. If you'd like an update, feel free to reach out at support@nimblefold.com —we’re happy to help!