1. 30-Day Returns

You may request a return within 30 days of delivery. For UK online orders, statutory cancellation rights apply within the first 14 days of delivery, with a further 14 days to dispatch the returned item.

To start a return, please contact support@nimblefold.com with your order number. We will provide the return instructions and correct return address.

Items should be dispatched within 14 days after notifying us. Sending an item back without contacting us first may delay processing but does not affect any mandatory consumer rights.

2. Change of Mind or Incorrect Size

For non-faulty returns:

• Customers are responsible for the direct cost of return postage.

• We recommend using a tracked postal service and keeping proof of postage.

• A brief indoor fitting or inspection is acceptable.

• Items should be returned clean, unwashed, free from dirt, odors, excessive pet hair, outdoor wear, or damage, and with all original components, tags, and packaging where reasonably possible.

For returns made more than 14 days after delivery but within our voluntary 30-day return window, the item must remain in resalable condition.

Where permitted by law, we may make a reasonable deduction if handling beyond what is necessary to inspect the item has reduced its value.

3. Exchanges

If you need a different size or product, please contact us before returning the item.

Non-faulty exchanges may be handled as a return followed by a new order. Customers are responsible for return postage and any shipping cost for the replacement order.

4. Faulty, Damaged, or Incorrect Items

If your item arrives faulty, damaged, or incorrect, please contact us promptly at support@nimblefold.com. Please include photos or videos where reasonably available so that we can assess the issue.

Depending on the circumstances and applicable consumer law, we will provide an appropriate remedy, such as a replacement or full refund.

If a return is required for an approved faulty, damaged, or incorrect item, we will cover the reasonable return shipping cost.

UK customers may also have a statutory short-term right to reject qualifying faulty goods within 30 days of delivery.

5. Refunds

Once the return has been received and inspected, or proof of return has been provided where required by applicable law, the refund will be issued to the original payment method within 7 business days.

For change-of-mind returns, original shipping charges are non-refundable, except where applicable law requires us to refund the cost of standard delivery.

If an upgraded or express delivery method was selected, any amount exceeding the cost of our least expensive standard delivery option is non-refundable. Return postage paid by the customer is also non-refundable.

Nothing in this policy limits any mandatory consumer rights available under the laws of the customer’s country, state, or jurisdiction.